Shipping Policy
Shipping Information
Thank you for choosing to shop with Dr.Relax Epsom Salt! We’re committed to ensuring a smooth and enjoyable experience with your order. Here’s everything you need to know about our shipping process:
Shipping Cost:
Enjoy free shipping on all orders!
Handling Time:
All orders are processed and shipped within 1-2 business days from the time of purchase.
Transit Time:
Once your order is shipped, delivery typically takes 1-5 business days, depending on your location.
Cut-Off Times:
6:00 p.m (GMT+05:30) Indian Standard Time
Our delivery partner:
Delivery confirmation & order tracking
You will receive a delivery confirmation email & WhatsApp message containing your tracking number once your order has been shipped. The tracking number will be active within 24 hours.
The item has never been received
Customers can contact us by email if they have never received the item. We will contact our shipping department and delivery agent to find out the status of the product.
Undelivered packages:
Undelivered packages incur a fee for shipping and handling.
Delivery delays:
In the event of delivery delays, we will contact you as soon as possible. We aim to deliver your order as quickly as possible. Extensive delays entitle you to cancel your purchase.
Changes to delivery address:
If you need to change the shipping address after the order has been shipped, please contact us directly as soon as possible. Please note that address changes may not always be possible, depending on the stage of delivery.
Incorrect address:
If your order is returned to us due to an incorrect address provided at checkout, you will be responsible for any additional shipping costs.